Development Operations Manager

Do you enjoy combing through databases and spreadsheets? Are you equally comfortable behind a computer and in small group interactions? Then please consider joining the Menlo College Development Operations team in this hands-on mid-level data management role.

The Development Operations Manager is responsible for the overall data entry and health of the development database, fulfillment of campus-wide data requests, and supporting end users within the Office of Alumni Engagement and Development (AED). Primary duties include maintaining the integrity, quality and accuracy of the donor database, managing the gift processing and stewardship process, development and documentation of policies and procedures, and mailing list management.

The Development Operations Manager is a full-time position reporting to the Director of Development Operations with one direct report.

Position Overview

Database Administration

• Oversee and manage alumni/donor database, Virtuous, and customized plug-ins
• Take a proactive and hands-on role in all data entry, storage, validation, update, retrieval, and reporting efforts
• Liaise with campus departments to streamline transfer of data using flat files
• Champion and adopt measures to continually improve data completeness, accuracy and integrity

Gift Processing and Donor Stewardship

• Work closely with Donor Database Assistant to ensure all gift processing and gift acknowledgement tasks are handled efficiently with as little lag time as possible
• Drive reconciliation process for all donations within the AED office and with the business and athletics offices

Automated Workflows and Documentation

• Work closely with AED team to set up marketing and donor workflows in Virtuous
• Develop and maintain a manual for database policies and procedures
• Develop and maintain a user guide for end users in the AED office

Departmental and Campus Support

• Develop and manage a process to fulfill database requests (e.g. mailing lists, constituent research, targeted queries)
• Develop, run and prepare reports (financial, historical analysis, alumni data, benchmarks, etc.) for presentations and meetings
• Be the expert on AED database functionality; leading discussions about database best practices and new features with colleagues
• Lead database orientation sessions for AED staff and student workers
• Other duties as assigned by Director or Senior Director

The Successful Candidate Will

• Possess a warmth, empathy and authenticity that shines through in your work
• Be culturally competent
• Thrive in a small close-knit office space
• Take a service-oriented approach when working with colleagues from across campus
• Be willing to interface directly with alumni and donors where appropriate
• Have an aptitude for detailed work and strong analytical/problem solving skills with the ability to communicate effectively
• Be highly organized, flexible and possess the ability to prioritize and handle short-and long-term responsibilities independently

Education, Skills, and Experience

• BA/BS degree or equivalent required 
• Minimum of two years’ database management or CRM experience required
• Donor database experience in a fundraising department preferred
• Strong understanding of donations and gift processing for 501(c)3 organizations, including legal regulations, preferred
• Experience working in non-profit industry and/or higher education preferred
• Proficiency with Google Suite and Excel preferred
• Ability to work occasional evenings and weekends

About Menlo College

Menlo College is a tight-knit community of exceptional, involved people. Faculty members teach and mentor from their perspectives as scholars, entrepreneurs, managers, and community leaders. Menlo College attracts students from all over the world, young adults who are committed to learning, play intercollegiate sports, start and lead organizations, and volunteer in the community.

The campus is located 30 miles south of San Francisco, in Silicon Valley – one of the world’s most entrepreneurial and innovative regions. Silicon Valley is renowned as an innovation incubator overflowing with opportunities for experience-based learning.

In support of experiential learning, all business majors at Menlo College are required to complete a 6-unit internship prior to graduation. Psychology majors are also strongly encouraged to complete a for-credit internship. The Menlo College Internship Program is designed to help students apply the knowledge and skills they gain in the classroom to professional settings.

For the tenth straight year, Menlo College is ranked as one of the best colleges, according to The Princeton Review. Menlo is one of the select schools that The Princeton Review recommends as “academically outstanding and well worth consideration in your college search.” In addition, Menlo holds AACSB accreditation (Association to Advance Collegiate Schools of Business), a distinction earned by less than five percent of the world’s business schools. Menlo College is proud to be among the elite schools across the globe that have earned this accolade.

Salary and Benefits

Salary commensurate with qualifications and experience. Generous benefits package.

Application Process

Applications must include a cover letter and a current resume. Submission of materials as PDF attachments is strongly encouraged. The review of applications will continue until the position is filled. Please email materials to: hr@menlo.edu.

Menlo College is an Equal Opportunity Employer with a strong commitment to diversity. We welcome applicants of all ethnic, racial and gender identities, sexual orientations as well as people with disabilities. We particularly encourage those who may be from historically underrepresented groups.

All prospective Menlo College employees are required to satisfy a criminal background check.