Telecommunications Administration

Telephone and voice mail services for faculty and staff offices and residents.  Interactive voice response system.  Local and long distance calling plans.  Inbound toll free service.  Emergency response routing.

Network Administration and Security

Maintenence of local area network (1400 ports in 13 buildings) switches, routers, cable and wireless infrastructure.  Network segmentation.  Authentication services.  Virus/Spyware mitigation.  Intrusion Provention Services.  SPAM protection. 

Internet Service Provision

High-speed Internet to every dorm room and classroom.  Wireless Internet at hot-spot locations.  Network Security.

Information Systems Management and Integration

Information Systems Management: student information (student records, admissions, billing, alumni relations), financial aid, ID card services, institutional finance, web servers and portals.  Server and database maintenance.  Design of system integration processes and schedules.

Computer Technology

Procure and customize personal computers for labs, classrooms, libraries, and faculty/staff offices.  Maintain functionality of all college owned computers.  Maintain inventory of college assets, including personal computers, servers, multimedia equipment, and networking equipment.  Manage licensing and maintain repository for all college-owned software applications.

Multimedia Presentation Systems

Outfit classrooms and lecture halls with audio/visual systems to enable the use of multimedia tools in the curriculum.  Maintain functionality and ease of use.

End-User Technical Support

Provide support for individuals who require technical assistance.  Assist with malfunctioning systems.  Devise solutions for business challenges.  Advise users on how to be more productive in using technological tools.

Instructional Technology Assistance

Specialized instruction for faculty (group and individualized).   Open access computer lab services (Sunday – Friday).  Long term planning for technology in the curriculum