“I meet individually with my students over lunch in the Menlo cafeteria at least once during the semester. We do not discuss their progress in the class unless that is a topic they would like to discuss. Instead, I use this time to get to know them better and to let them get to know me. I routinely hear students say that the reason they came to Menlo is because of the size of the student body and the types of relationships that they can have with their professors. They didn’t want to be a number in a huge lecture hall. They wanted to meet with their professors and not a teaching assistant if they had a problem. I tell them that type of educational experience is a major part of why I came to Menlo. I love getting to really know my students.” — Deborah McCabe, Associate Professor of Marketing.
Associate Professor of Marketing
Professor Dellande completed her Ph.D. at the University of California at Irvine (UCI). Her primary research question is “What factors influence consumer compliance behavior in compliance dependent services (CDS)?” CDS include long term health care programs (e.g., prenatal care, smoking cessation), long term loans (e.g., student loans, car loans, mortgages), retirement planning programs, tax preparation services, long term physical therapy, long term psychological counseling, weight loss programs, debt management programs, and exercise programs. Basically, she attempts to understand how consumers (or clients or patients) can successfully complete long term projects once away from the provider (e.g., weight loss counselor, lender, financial advisor, fitness trainer/coach, doctor, etc.).
Prior to joining Menlo, Dr. Eggers worked as Visiting Professor at San Jose State University where he was actively involved in the Silicon Valley Center for Entrepreneurship. He received his Ph.D. in Entrepreneurship and Entrepreneurial Marketing from the University of Luneburg, Germany. Dr. Eggers is co-chair of the Global Research Symposium on Marketing and Entrepreneurship and actively involved in the AMA SIG on Entrepreneurial Marketing.
Associate Professor of Marketing
Dr. McCabe (or Dr. D., as her students call her) earned a Ph.D. in Business Administration with an emphasis on Marketing from the W.P. Carey School of Business at Arizona State University. The Economist ranks the program one of the top business schools worldwide. She worked as an academic for a number of years before earning her doctorate. During those early years, she taught at Mills College and Cal State East Bay and was a founding partner of GBS and Associates, a management consulting firm. After their younger child graduated from high school, Dr. D and her husband decided it was time for her to fulfill a life-long dream . . . to earn that Ph.D. That decision led them to Arizona State. Upon earning her degree, Dr. D accepted a position at The University of Arizona, where she was taught in the Ph.D., masters, and undergraduate programs. Eventually, she returned to her alma mater, ASU, where she taught until arriving at Menlo in 2010.
Lecturer in Management
Frances Turner joined Menlo College in 2007, one year after entering higher education as an adjunct professor, and following extensive business and marketing management experience at the corporate and SME levels that spanned a 22-year career in the broadband media and entrepreneurial arenas. Prior to Menlo, she held general management and senior strategic marketing roles with major cable television operators serving residential customers, commercial clients and government entities in several of the largest metropolitan areas in the U.S. Her P&L, capital and budget responsibilities included leadership of several operations that generated annual revenues ranging from $11 million to $130 million, with line and staff employees of 16 to 600. This practical experience inspired Turner's teaching focus on, and research interests in, fostering consumer perceived value, delivering positive customer experiences, and structuring environments where people’s satisfaction with and loyalty to a firm is based upon collaborative participation in and contribution to the delivery of that firm’s products and services.